There have been some interesting uses of Twitter within the travel industry. Whilst JetBlue and United have used the medium to offer discounted flights, Hyatt have been using it as a concierge desk to answer questions from past, present or future guests. That said, there are still many in the industry who aren’t using it, and many members of the public just don’t ‘get it’. It’s some way from being mainstream within the industry. Does travel have a future on Twitter?
