Current News: Bulgaria to Bristol 17 Hour Delay

Last week passengers returning from Bourgas, Bulgaria to Bristol flying with Thomson (TOM6165) were faced with a 17-hour flight delay. But what annoyed the passengers the most was the fact that they were kept completely uniformed the entire time and the customer service was atrocious. Passengers were initially told that the delay would only be three hours, however this three hours quickly increased to four hours and then six hours until passengers became infuriated. More than 130 passengers were subject to the 17-hour delay with little duty of care. As the flight delay was continuously increasing, passengers were eventually taken to a nearby hotel to spend the night there. Passengers were told that the plane had broken down and had not yet left Bristol. The aeroplane required repair work and so passengers were told to simply wait until an alternative aircraft was organised.

This is not out of the ordinary, as airlines are always bending the truth. They simply tell passengers whatever they feel necessary (even if it is a pack of lies). Passengers are often told various different reasons about the cause of the flight delay and airlines are forever contradicting themselves. Another major flaw is the fact that airlines do not have a robust contingency plan in place for when technical or mechanical faults occur. These passengers shouldn't have to endure such lengthy flight delays simply because airlines do not have the capacity to cope in such situations. This is why passengers are entitled to claim flight delay compensation for any flight delay of 3 hours or more. European Regulation 261/2004 outlines the laws with regards to flight delays and cancellations in great detail. If the delay was within the airline's control then the airline is fully liable, under EU law the airline would have to pay compensation to passengers.

The flight delay compensation process can be difficult and time consuming. Airlines do not simply issue everybody on board delayed flights compensation as easy as that. Passengers have to fight for their compensation, which is why many people choose not to bother. Quite frankly after a 17-hour flight delay the last thing on your mind would be to start enquiring into how to claim 17-hour flight delay compensation. This is where companies such as Blueway Limited (www.flightdelayrefunds.com) come to the fore. Blueway Limited is a flight delay refunds company based in the UK. Blueway have dealt with thousands of flight compensation claims since the company was incorporated in February 2013. The great thing about Blueway Limited is the fact that they will alleviate all of the stress and all of the workload that is involved with making a flight delay claim. Blueway will manage your claim from start to finish. As long as the flight delay occurred departing an airport within the EU (including Iceland, Switzerland and Norway) or arriving at an airport within the EU (as long as it is operated by an EU carrier such as British Airways, Lufthansa etc) then Blueway can represent you. Therefore, Bulgaria to Bristol flights (as mentioned above) would be a prime example of a legitimate EU claim. Hello my name is Stephen Godden. I am web marketing expert and admin for Blueway Limited to write information about our services. Follow us@ Twitter