In an interesting story from the Associated Press, the cruise line Royal Caribbean has taken the rather bold step of banning a Cleveland couple from its ships… for serial complaining. It would seem that Brenda and Gerald Moran, despite travelling with the company on six occasions in the last three years, have got Royal Caribbean’s back up for being vociferous on the Cruise Critic website with their complaints. Do you agree with Royal Caribbean’s stance on the issue? Will some people never been satisfied no matter what, or is the customer always right?
